Text Message Updates

Stay connected

Stay informed about your rental, delivery, and pickup.

Useful updates for your rental

Get relevant information from the Ward’s team.

Rental & reservation updatesConfirmation details, changes, and other rental information.

Delivery & pickup coordinationDelivery windows, arrival updates, and pickup reminders.

Service notificationsService schedules, maintenance updates, and equipment status.

Account updatesRental history, account notifications, and other important updates.

You’re in control

STOPReply STOP to opt out at any time.

HELPReply HELP for assistance.

Message frequency varies.
Message and data rates may apply.

Text updates are optional.Consent is not a condition of purchase.

Get rental updates by text

Enter your mobile number and choose to receive updates from Ward’s.

Where you’ll see our text consent

Customers opt in to Ward’s text messages only by taking an action. Consent boxes are never pre-checked, and this is the exact language we use:

Website contact & quote forms

“Yes, text me about my rental request, delivery, and account. Message frequency varies. Msg & data rates may apply. Reply STOP to opt out, HELP for help. Consent is not a condition of purchase.”

Optional checkbox, unchecked by default.

Checkout & rental forms

“I agree to receive transactional text messages from Ward’s Equipment Rental regarding my rental, delivery, and service updates. Message and data rates may apply. Reply STOP to opt out at any time.”

Checkbox, unchecked by default.

Promotional messages (separate consent)

“Yes, also send me deals and promotions from Ward’s Equipment Rental by text, using automated technology. Message frequency varies. Msg & data rates may apply. Reply STOP to opt out. Consent is not a condition of purchase.”

A separate unchecked box, or replying YES to a text from us that asks whether you want promotions.

Paper contracts & in-store forms

“Customer consents to receive SMS messages from Ward’s Equipment Rental related to rentals, deliveries, service notifications, and account communication. Message and data rates may apply. Reply STOP to opt out.”

About text updates

1.Do I have to sign up to rent?

No. Consent to receive text messages is not a condition of purchase. You can rent, call, or email us without signing up.

2.How often will I receive messages?

Message frequency varies based on your rental activity — for example, a confirmation, a delivery window, and a pickup reminder. Message and data rates may apply.

3.How do I stop receiving texts?

Reply STOP to any message at any time. You’ll receive one confirmation and no further texts. You can also tell our staff or call (810) 231-7368.

4.How do I get help?

Reply HELP to any message, call us at (810) 231-7368, or contact us.

5.Will you send me promotions?

Only if you separately agree—by checking the optional deals box or replying YES when we ask. Texting us a question does not sign you up for promotions. You can stop promotions at any time and keep your rental updates.

6.Will you share my phone number?

No. No mobile information will be sold or shared with third parties or affiliates for marketing or promotional purposes. See our Privacy Policy.

Need help with text updates?Contact the Ward’s team.

Call (810) 231-7368 Contact us

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Text Message Updates