A valid driver’s license and a major credit or debit card are required for all rental transactions, and the names on both must match. New customers also need a matching vehicle registration and a legible thumbprint. We do not accept prepaid or reloadable cards. See our Privacy Policy for how we protect and retain this information.

Yes, we may require one. You authorize us to charge the debit or credit card you provide for amounts you owe under your Rental Agreement, up to 150% of the new replacement cost of the equipment rented. The amount held or charged depends on the equipment and the rental.

You pay for the time you have the equipment (including weekends and holidays), not the time it is used. Each rental day includes up to 8 hours of use in any 24-hour period. Use beyond 8 hours (for example, as shown on the hour meter) may be billed at our hourly rate, and late returns are billed at our highest applicable rate until the equipment is returned.

For an additional fee, delivery is available for all rental equipment. See the delivery rates below.

You are responsible for loss of or damage to the equipment while it is in your possession, except in the case of equipment failure.

Damage waiver is optional but recommended, and must be purchased before your rental starts. It covers 80% of the first $5,000 of repair or replacement costs for physical damage to covered equipment. You remain responsible for the other 20% of the first $5,000 and for all costs above $5,000. It does not cover theft or failure to return equipment; damage during transport; damage from misuse, abuse, negligence, overloading, overturning, or submerging; damage resulting from a breach of the Rental Agreement; or tires, tubes, tracks, glass, keys, batteries, booms, belts, chains, hoses, knobs, and GPS or telematics equipment. Damage waiver is not insurance. If you decline it, you may be required to show proof of property insurance covering the full replacement cost of the equipment.

In case of equipment failure or components (such as blades) wearing out, contact Ward’s Equipment Rental as soon as possible to remedy the situation. Call (810) 231-7368.

Customers returning equipment in dirty condition will be assessed a cleaning fee starting at $25.00. See our Cleaning Policy for photo examples.

Your Rental Agreement reflects the most current pricing and takes precedence over brochure or website prices.