Rental return guide
Cleaning policy & fees
Return equipment at the same level of cleanliness you received it. Use the examples below to understand when a cleaning fee applies.
A condition score of 3 or higher results in a cleaning fee.We use a 1–10 scale: 1 is the cleanest and 10 is the dirtiest.
Compare the cleaning examples
See the difference before you return your equipment. Tap any photo to enlarge it.
No cleaning fee
$0
Returned at the level it was received.
Additional cleaning
$25–$50
Dirt and debris that takes extra time to clean.
Heavy cleaning
$50–$100
Caked-on mud, packed tracks or a dirty cab.
These photos are examples. Management assesses any fee based on the cleaning required and the equipment’s starting condition.
Before you return it
- Remove loose dirt and debris
- Clear excess mud from tracks and attachments
- Remove trash and personal items from the cab
- Compare it with the condition at pickup
How we assess cleaning
Cleaning fees aren’t a punishment or a penalty — they’re a required part of the rental process. Clean the machine to the level you received it, or we’ll get it back to that level for you.
- 1Condition recordedYou and our driver assess the scale, give a designation, and sign for it at pickup or delivery.
- 2Condition checked againOur staff reassesses the machine’s level at return or pickup.
- 3Fee assessed if neededManagement considers the cleaning required and the level the machine was delivered at.
Unsure about your machine’s condition?
Call or text our team before return or pickup.