Terms of Service

Ward’s Equipment Rental LLC
d/b/a Ward’s Rental Center
6472 E M-36
Hamburg, MI 48139
Phone: 810-231-7368
Website: www.wardsrental.com

These Terms of Service (“Terms”) govern your access to and use of our website, services, communications, and rental operations. By accessing our website, contacting us, renting equipment, or communicating with us electronically, you agree to these Terms. If you do not agree, please do not use our website or services.

“Ward’s,” “we,” “us,” and “our” mean Ward’s Equipment Rental LLC, doing business as Ward’s Rental Center (also known as Ward’s Rental). “You” and “your” mean any person or business that uses our website, contacts us, or rents from us. If you act on behalf of a company, you confirm you are authorized to accept these Terms for that company. You must be at least 18 years old to rent equipment, create an account, or submit a request.

Ward’s Equipment Rental provides construction, industrial, contractor, and homeowner equipment rentals, related services, delivery, and customer support. Services may be initiated online, by phone, text message, email, or in person.

We reserve the right to modify, suspend, or discontinue any part of our services at any time, and to refuse or cancel any rental or request at our discretion, including for safety, credit, availability, or site-access reasons.

You agree to use our website only for lawful purposes. You may not:

• Attempt to gain unauthorized access to systems or data
• Interfere with website functionality
• Use the website to transmit malicious code or spam
• Use bots, scrapers, or automated tools to copy content, pricing, or inventory data without our written permission
• Submit false information or requests on behalf of another person without authorization

Accounts. If you create an account, you are responsible for keeping your login information confidential and for all activity under your account. Tell us promptly if you believe your account has been used without permission.

Third-party links and tools. Our website may link to or use third-party services (for example maps, payment, review, and messaging tools). We are not responsible for third-party content, services, or policies.

All website content is provided “as-is” without warranties of any kind.

All rentals are governed by a separate written Rental Agreement executed at the time of rental. In the event of conflict, the Rental Agreement controls.

Website content, quotes, or verbal communications do not constitute a binding rental contract.

When you rent from us, you are responsible for, as further described in the Rental Agreement:

• Operating equipment safely, lawfully, and only for its intended purpose, by trained and qualified operators who follow the manufacturer’s instructions and all safety warnings
• Using appropriate personal protective equipment and keeping unauthorized people, including children, away from equipment
• Contacting MISS DIG 811 before any digging, trenching, augering, or excavation, as required by Michigan law, and waiting for utilities to be marked
• Inspecting equipment at pickup or delivery and reporting any damage, defect, or malfunction immediately; stopping use of equipment that is not working properly
• Securing equipment against theft, misuse, and weather, and not moving it from the job site or lending it to others without our approval
• Providing safe, accurate, and accessible delivery and pickup locations
• Returning equipment on time, with fuel as required, and in the same clean condition as received (see our Cleaning Policy)
• Charges for late returns, fuel, cleaning, damage, loss, theft, and repairs as stated in the Rental Agreement

Equipment requests submitted through our website are requests, not confirmed reservations. A rental is confirmed only when our team confirms availability and the Rental Agreement is completed.

Prices, rates, delivery fees, availability, photos, and specifications shown on our website or in quotes are estimates, may change without notice, and may contain errors. Equipment you receive may differ in make, model, size, or attachments from what is pictured. We may correct pricing or listing errors and cancel affected requests. Taxes, fees, and deposits may apply.

By contacting Ward’s Equipment Rental or providing your contact information, you consent to receive communications related to:

• Rentals
• Quotes
• Deliveries
• Account updates
• Service notifications
• Customer support

Promotions, offers, and other marketing messages are sent only with your separate consent, as described in sections 7 and 8.

Communications may occur via:

• Phone calls, including calls made with automated systems or an artificial, prerecorded, or AI-generated voice
• Text messages (SMS/MMS)
• Email
• Automated systems
• AI-assisted tools

Electronic records and signatures. You agree that agreements, notices, receipts, consents, and other records may be provided and signed electronically—including by checking a box or replying to a text message—and that electronic signatures have the same effect as handwritten signatures.

You confirm that any phone number you provide belongs to you or that you are authorized to provide it, and you agree to tell us if your number changes. Consent may be withdrawn at any time as described below.

Ward’s Equipment Rental Text Messages. By opting in, you agree to receive text messages from Ward’s Equipment Rental about your rentals, deliveries, pickups, service, and account. Messages may be sent using automated technology. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time or HELP for help, or call (810) 231-7368. Consent is not a condition of purchase. We do not sell or share mobile information with third parties or affiliates for marketing or promotional purposes. See our Privacy Policy and these Terms.

Two types of messages

• Rental and service messages: confirmations, delivery and pickup coordination, service notifications, account updates, and replies to questions you send us.
• Promotional messages (optional): deals, specials, new equipment, and seasonal offers from Ward’s Equipment Rental.

How you opt in

Rental and service messages: by checking an unchecked consent box on our website or at checkout, by agreeing on your rental paperwork or in our store, or by texting us—in which case we will reply about your inquiry.

Promotional messages: only with your separate prior express written consent—for example, by checking a separate, unchecked promotions box on our website, or by replying YES to a text from us that asks whether you want promotional messages and describes this program. Texting us a question does not, by itself, sign you up for promotions. Consent to promotional messages is not a condition of purchase.

Message frequency and timing

Message frequency varies based on rental activity and promotions. Message and data rates may apply depending on your mobile carrier. Promotional messages are sent only between 8 a.m. and 9 p.m. in your local time.

Opting out

Reply STOP to any message to stop text messages, or HELP for help. You may also opt out by any other reasonable means, such as telling our staff, calling (810) 231-7368, or emailing us. If you only want to stop promotions, tell us and we will continue rental and service messages. We process opt-out requests promptly, and in all cases within the time required by law. After you opt out, we may send one message confirming your request.

Carriers and privacy

Mobile carriers are not liable for delayed or undelivered messages. No mobile information will be sold or shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are not shared with any third parties, except service providers that help us deliver messages. See our Privacy Policy and our Text Message Updates page.

We send marketing text messages, and marketing calls that use an automated system or an artificial, prerecorded, or AI-generated voice, only with your prior express written consent.

If you opt into promotional or marketing communications:

• You may opt out at any time
• Consent is voluntary and is not a condition of purchase
• Opt-out does not affect transactional or service messages required to fulfill rentals, unless you ask us to stop those too

Marketing emails include an unsubscribe link. We may also show you advertising for our services on other websites and social platforms based on your visits to our website, as described in our Privacy Policy.

Phone calls may be recorded and/or transcribed for:

• Quality assurance
• Training
• Dispute resolution
• Customer service improvement
• Training and improving our own AI systems

We announce recording at the start of our calls. By communicating with Ward’s Equipment Rental, you consent to such recording where permitted by law.

AI-assisted tools. We use artificial intelligence tools, including tools provided by third-party service providers, to answer and route calls and messages, take rental requests, transcribe and summarize conversations, score call quality, and help our team respond. Some calls or messages may be handled in part by an automated assistant. Recordings, transcripts, and messages may be processed by these service providers on our behalf, subject to confidentiality and security obligations, and not for their own purposes.

AI-voiced and automated calls. We may call you using an automated system or an artificial, prerecorded, or AI-generated voice. Calls about your rental, delivery, pickup, account, or a request you made are placed with your prior express consent; marketing calls of this kind are placed only with your prior express written consent. These calls identify Ward’s Equipment Rental, provide our phone number, (810) 231-7368, and give you a way to opt out of future calls. You can also ask us to stop at any time.

AI-generated responses may contain errors. Information from an automated assistant—including availability, pricing, and scheduling—is not binding until confirmed by our staff and the Rental Agreement. If you prefer not to be recorded or to speak with an automated assistant, tell us at the start of the call and ask for a team member, or contact us by email.

Your use of our services is also governed by our Privacy Policy, which explains what we collect (including identification collected at rental), how we use and share it, how long we keep it, and your choices.

We do not sell customer personal information.

All website content, branding, logos, text, images, and software are the property of Ward’s or its licensors and may not be copied or used without permission. Manufacturer names and trademarks belong to their respective owners and are used only to identify equipment.

If you send us reviews, testimonials, photos, suggestions, or other feedback, you allow us to use, reproduce, and display them (including your first name and city) in our marketing and to improve our services, without payment to you. Do not submit content you do not have the right to share. We may remove content at our discretion.

Our website and services are provided “as-is” without warranties of any kind, except any warranty expressly stated in your Rental Agreement. To the fullest extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. Equipment information, specifications, capacities, and guidance on our website or from our staff or automated tools are general information only; you are responsible for selecting equipment suitable for your job and site.

To the fullest extent permitted by law, Ward’s shall not be liable for:

• Indirect or consequential damages
• Loss of data
• Service interruptions
• Third-party carrier issues (including SMS delivery failures)
• Lost profits, lost business, project delays, or downtime
• Damages caused by weather, site conditions, underground utilities, or improper use of equipment

To the fullest extent permitted by law, our total liability for any claim arising from our website or these Terms will not exceed the amount you paid us for the rental or service that gave rise to the claim. Nothing in these Terms limits liability that cannot be limited under applicable law.

Assumption of risk. Construction, landscaping, and lifting equipment is inherently dangerous. You understand and accept the risks of operating, transporting, and working near rented equipment.

You agree to indemnify, defend, and hold harmless Ward’s and its owners, employees, and agents from any claims, losses, damages, fines, and expenses (including reasonable attorney fees) arising from misuse of our services, your use or possession of rented equipment, your violation of these Terms or any law, or information you provide to us, except to the extent caused by our sole negligence or willful misconduct.

Please read this section carefully. It affects your legal rights, including your right to go to court and to bring a class action.

Governing law

These Terms are governed by the laws of the State of Michigan and the Federal Arbitration Act, without regard to conflict-of-law rules.

Informal resolution first

Before starting arbitration or any claim, you agree to contact us at [email protected] or 6472 E M-36, Hamburg, MI 48139, describe the issue and what you want, and give us 30 days to try to resolve it. We will do the same before starting a claim against you.

Binding individual arbitration

Except as stated below, any dispute, claim, or controversy between you and Ward’s arising out of or relating to these Terms, our website, our communications (including calls and text messages), or our services will be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules (or its Commercial Arbitration Rules if you rent for a business), rather than in court. The arbitrator decides all issues, including the scope and enforceability of this agreement to arbitrate. The arbitration will take place in Livingston County, Michigan, or by phone or video if the parties agree. Fees are paid as provided in the AAA rules, and for consumer claims we will pay any filing, administrative, and arbitrator fees that the AAA rules require a business to pay.

Exceptions: either of us may bring an individual claim in small claims court if it qualifies, and either of us may go to court to collect unpaid rental charges, recover equipment, or stop misuse of our intellectual property or systems.

Class action and jury trial waiver

You and we agree that claims may be brought only on an individual basis, not as a plaintiff or class member in any class, collective, or representative proceeding, and the arbitrator may not consolidate claims or award class relief. You and we each waive the right to a jury trial. If this class action waiver is found unenforceable for a claim, that claim must proceed in the state or federal courts serving Livingston County, Michigan, and not in arbitration.

Your right to opt out

You may opt out of this arbitration agreement by emailing [email protected] with your name, phone number, and the words “Arbitration Opt-Out” within 30 days after you first accept these Terms. Opting out does not affect any other part of these Terms.

Court and time limit

Any claim not subject to arbitration must be brought in the state or federal courts serving Livingston County, Michigan, and you consent to their jurisdiction. To the extent permitted by law, any claim must be brought within one (1) year after it arises. If your Rental Agreement contains different dispute terms, the Rental Agreement controls for disputes about that rental.

Force majeure. We are not responsible for delays or failures caused by weather, road or site conditions, equipment breakdowns, supplier or carrier issues, power or internet outages, or other events beyond our reasonable control.

Severability. If any part of these Terms is found unenforceable, the rest remains in effect, and the unenforceable part will be enforced to the maximum extent permitted.

Entire agreement. These Terms, our Privacy Policy, our Cleaning Policy, and any Rental Agreement are the entire agreement between you and us about their subject. Our failure to enforce a provision is not a waiver. You may not assign these Terms; we may assign them to a successor business.

We may update these Terms at any time. The “Last updated” date above shows when they last changed. Continued use of our services constitutes acceptance of revised Terms.

Questions regarding these Terms may be directed to:
Ward’s Equipment Rental LLC d/b/a Ward’s Rental Center, 6472 E M-36, Hamburg, MI 48139
Email: [email protected]
Phone: 810-231-7368